Frequently Asked Questions | Survivors Support

Survivors Support is here to provide trauma-informed counselling and emotional support for individuals who have experienced abuse, who have experienced abuse, trauma, or difficult life experiences  and organisations looking for workplace support. 

Our services are open to adults and children and young people who may benefit from therapeutic support. If we are unable to meet your needs directly, we will always try to signpost you to another appropriate service.

Yes. What you share in counselling is treated with respect and confidentiality. There are some legal and safeguarding exceptions where we may need to act to keep you or someone else safe, and these will always be explained clearly.

We aim to keep counselling as affordable and accessible as possible. Some services may be free through funded projects, while others may involve a fee. 

This is an important question and one we believe in answering openly.

While some counselling sessions may be delivered by trainee or student counsellors working towards qualification, the service still requires professional oversight, safeguarding, administration, and clinical management.

Fees help contribute towards:

• A qualified counselling coordinator to manage the service
• Support for student counsellors
• Safeguarding processes and risk management
• Assessments, referrals, and waiting list management
• Systems, insurance, and administration
• Helping sustain low-cost and community counselling provision

Student counsellors provide valuable therapeutic support, but they do so within a professionally managed service to ensure clients receive safe, ethical, and effective care.

Yes. Student counsellors work within professional and ethical frameworks and receive regular supervision. They are supported to ensure safe and effective practice.

Counselling can help if you are feeling overwhelmed, anxious, low in mood, struggling with PTSD, trauma, relationships, self-esteem, emotional regulation, self harm and suicidal ideation.  We can also discuss your needs before starting.

You can contact us through our website, or email to enquire about the next steps. 

Please let us know. We understand financial barriers exist and may be able to discuss low-cost options, funded spaces, or signposting to free services where available.

Income generated through services helps sustain community projects and supports our wider mission of increasing access to counselling for people facing barriers to support.

For urgent support, call the 24/7 Rape & Sexual Abuse Support Lineat 0808 500 2222 or use their online chat for confidential help in England and Wales.

If you feel at immediate risk or need urgent mental health support, please contact your GP, local crisis team, call emergency services, 999 or organisations such as Samaritans on 116 123.